Running into Voice and Video Shenanigans?
Not able to hear your friend in your voice channel? Friends not able to hear you in group DMs even when you're shouting at the top of your lungs? Is your video not loading at all?
If you answered "YES" to any of those questions above, or are having any other shenanigans, hopefully this guide below can help you resolve any audio/voice and video issues that pop up for you!
What does this article cover?
First Discord Settings to Check
Before you start any troubleshooting below for any voice/audio or video issues, make sure to double check these settings before moving on to troubleshooting for your specific client.
Sometimes if you identify these issues early on, you won’t have to try any other steps!
Check for Mutes or Deafens
- First steps first, check if you have muted/deafened yourself or another user! You’ll be able to check this by seeing if the mic or headset icon has a slash across it or not.
- Additionally, it’s possible that you may have been Server Muted or Deafened by an admin or Server Owner! In these cases, you will need to reach out to the server owner or admins to remove the Server Mute or Deafen.
Check Channel/Role Permissions
- Does this voice/audio/video issue happen in all servers, or only within a specific channel or server?
- If this issue only occurs in the specific channel or server, you may need to reach out to the server owner or admins to make sure you have the correct role or channel permissions and enable the following voice permissions:
- Connect
- Speak
- Video
Check Volume Settings
- If you’re not able to hear a specific user in the server or direct call, it’s possible that you may have changed the volume settings for an individual user!
- On Desktop or Browser, you can right click the user’s icon and then change the User Volume using the volume slider in the menu.
- On mobile, when you’re in a voice channel/voice call, you can tap on the user’s icon and then change the Volume Settings directly.
Desktop Troubleshooting
For those of you that have installed our desktop client on your Mac or Windows' desktop, here are some troubleshooting steps that might be able to help you out!
Initial Steps for Desktop Users
🔲 Check that your OS is compatible with our app!
- Click this link here to check!
🔲 Make sure that your OS is fully up to date for your computer!
- You can check this by following these guides here:
🔲 Make sure that your Discord app is fully up to date!
- You can refresh your client completely by pressing Ctrl/CMD + r.
- Sometimes, you may need to completely exit and quit the active Discord program, and then restart Discord.
🔲 If you’re using a headset/headphones/webcam, make sure your USB or input jack is securely connected to your computer.
🔲 Check your app permissions for Discord and make sure you have Microphone and Camera enabled permissions for Discord!
- Windows: https://support.microsoft.com/en-us/help/10557/windows-10-app-permissions or https://support.discord.com/hc/en-us/articles/360004159932
- Mac: https://support.apple.com/guide/mac-help/change-privacy-preferences-on-mac-mh32356/mac
🔲 And for PC/Windows Users: Check that your sound/audio or webcam/video/graphic card drivers and software are fully up to date!
- Follow these official guides here for more information on how to update your drivers for your device:
Next Steps for Desktop Users
Head into your Voice & Video Settings (by clicking on the cog icon in the bottom left corner, and then selecting Voice & Video in the left sidebar) and check these settings below!
🔲 Check your input mode - Make sure you’re not accidentally on Push to Talk mode.
🔲 Make sure to check and switch your input/output device in the Voice Settings section to the specific device you’re using!
🔲 Check your Volume Settings for your input and output mode!
🔲 Try resetting your voice and audio settings by pressing “Reset Voice Settings” when you scroll down.
🔲 Scroll down to the Quality of Service section and try disabling the "Ensure Quality of Service High Packet Priority" option.
Advanced Steps for Desktop Users
🔲 Restart your computer/device!
- Sometimes a restart will help with updates that are needed on your computer.
🔲 Try re-installing the Discord app completely
- Here’s a link to our downloads page if you need the installation file once more: https://discord.com/download
🔲 Plug your headset/headphones/webcam into all other USB or audio ports on your computer and see if there’s a difference with a new port
🔲 Disable Krisp Noise Suppression
- Go to your User Settings > Voice & Video and scroll down the page to the Advanced section.
- Disable Noise Suppression by toggling the button on the right.
- You can learn more about Krisp at this Help Center article: Krisp FAQ
🔲 Scan your device for any potential viruses and clear the viruses if found.
- Once the viruses and threats have been completely cleared, try restarting your device, then temporarily disabling your antivirus scanner.
- Then relaunch Discord to see if there is any impact!
🔲 Try downloading the beta version of Discord
- Since it's not officially released yet and is a pre-release build, it may break occasionally, but it’s also a useful testing tool to see if the newest version of code helps resolve your issue!
🔲 Last but not least, if all of the above didn’t work, send a ticket to our support team at https://dis.gd/contact with all the following information:
- A clear description of your issue
- The OS and OS version you're using (ex: Windows 10)
- Which clients is this issue occurring on (ex: browser, mobile and/or desktop)?
- Screenshots of all your Voice & Video settings
- A list of input and output devices you’re using
- A copy of your debug log
- You can find this option when you scroll down in your Voice & Video settings
PC/Window Users Only Troubleshooting Steps
🔲 For PC/Windows users, try running Discord as admin on your device!
- To do so, right-click the Discord shortcut and click "Run as administrator"
🔲 Try disabling optional microphone enhancements on your PC/Windows.
- Go to the Sound Control Panel, choose the Recording tab, and right-click on your selected recording device to choose the Properties option from the drop-down menu. You can also select your recording device and click on Properties in the bottom right-hand corner.
- You may see a driver/vendor-specific Enhancements tab. You can also check the Advanced tab.
- Disable all enhancements/sound effects.
🔲 In Voice & Video tab, scroll down to the Audio Subsystem settings, to change your system from Standard to Legacy (or vice versa)
🔲 For Video Issues in particular:
- In Voice & Video tab, scroll down to the Video Codec section, and try disabling the H.264 Hardware Acceleration option
- In the Appearance tab (on the left side bar within User Settings), disable the Hardware Acceleration option to see whether this impacts your video quality!
Browser Troubleshooting
If you're logging in through https://discord.com/ and using our app on a browser like Chrome, Firefox or Safari, follow these troubleshooting steps to help you resolve your audio, voice, video issues!
Initial Steps for Browser Users
🔲 Check that your browser and browser version is compatible with our app!
- Click this link here to check!
🔲 Check that you have given permissions to Discord to use your Microphone and Camera with the browser!
- Safari: https://support.apple.com/guide/safari/websites-ibrwe2159f50/mac
- Chrome: https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DDesktop&hl=en
- Firefox: https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions
🔲 Lastly, try some of these steps in the Desktop Users section that are relevant for your device and Operating System!
- For example:
- Make sure that your OS is fully up to date for your computer!
- If you’re using a headset/headphones/webcam, make sure your USB or input jack is securely connected to your computer.
- Check that your sound/audio or webcam/video/graphic card drivers and software are fully up to date!
- Plug your headset/headphones/webcam into all other USB or audio ports on your computer and see if there’s a difference with a new port!
- Scan your device for any potential viruses and clear the viruses if found.
- Try restarting your computer/device!
Next Steps for Browser Users
🔲 Head into your Voice & Video tab (by clicking on the cog icon in the bottom left corner, and then selecting Voice & Video in the left sidebar) and check these settings below!
- Check your input mode - Make sure you’re not accidentally on Push to Talk mode
- Check your volume settings for your input and output mode
- Make sure to check and switch your input device in the Voice Settings section to the specific device you’re using
- Try resetting your voice and audio settings by pressing “Reset Voice Settings” when you scroll down
🔲 Last but not least, if all of the above didn’t work, send a ticket to our support team at https://dis.gd/contact with all the following information:
- A clear description of your issue
- The browser and browser version you’re using? (ex: Chrome, Version 83.0.4103.106 (Official Build) (64-bit))
- Which clients is this issue occurring on (ex: browser, mobile and/or desktop)?
- Screenshots of all your Voice & Video settings
- A list of input and output devices you’re using
Mobile Troubleshooting
If you're using Discord on your phone, give these troubleshooting steps below a shot!
Initial Steps for Mobile Users
🔲 Check that your OS is compatible with our app!
- Click this link here to check.
🔲 Make sure that your OS is fully up to date for your device!
- You can check this by following these guides here:
🔲 Make sure that your Discord app is fully up to date!
- You can manually update your app by following these steps:
- iOS Steps: https://support.apple.com/en-us/HT202180
- Android Steps: https://support.google.com/googleplay/answer/113412?hl=en
🔲 Check your app permissions for Discord and make sure you have enabled Microphone and Camera permissions for Discord!
- Check these links for how to enable those permissions:
🔲 Try turning off battery saver mode on your device
- Depending on what kind of device you use, these tips can help you to check:
- iOS Steps: https://support.apple.com/en-us/HT205234
- Android Steps: https://support.google.com/android/answer/7664692?hl=en
🔲 Try switching from wifi to data or data to wifi to see if there’s a difference
- iOS Steps: https://support.apple.com/en-us/HT201299
- Android Steps: Depending on the manufacturer of your phone, you can switch between data and wifi by tapping into Settings, and then select your Network & Internet options!
🔲 Check your volume settings for your device
- Check these links for how to access your volume settings to check:
Next Steps for Mobile Users
🔲 Tap on your avatar in the bottom right hand corner to head into your User Settings and then scroll down to press on Voice & Video.
- Check your input mode - Make sure you’re not accidentally on Push to Talk mode
- Check your volume settings for your input and output mode
- Try enabling and disabling the following settings to see if there’s a difference and is impacting your voice/audio
- Auto Sensitivity
- Noise Suppression
- Echo Cancellation
- Noise Reduction
- Automatic Gain Control
🔲 For Android Users, try this step below too:
- Try switching your Low Latency Hardware Acceleration mode between the three modes below:
- Let my Operating System Decide
- Force calls to use OpenSL ES
- Force calls to not use OpenSL ES
🔲 Last but not least, if all of the above didn’t work, send a ticket to our support team at https://dis.gd/contact with all the following information:
- A clear description of your issue
- The device and OS version you’re using? (ex: Pixel 3, Android Version 10)
- The Discord app version you’re using (ex: Version 26.1)
- Which clients is this issue occurring on (ex: browser, mobile and/or desktop)?
- Screenshots of all your Voice & Video settings
- (If applicable) A list of input and output devices you’re using