Discord Voice, Video, & Streaming Guide

Buffy
  • Updated

Whether you're experiencing issues with voice, video, or streaming on Discord, this guide offers basic troubleshooting steps and links to additional resources for further support.

What this article covers:

Discord Voice Troubleshooting

If you're experiencing issues with voice chat on Discord, follow this step-by-step guide to help diagnose and resolve common problems.

1. Check Your Microphone and Headset

  • Ensure your microphone or headset is properly connected to your device.
  • If using a USB microphone, try plugging it into a different port.
  • Test your microphone with another app to confirm it’s working.

2. Verify Input and Output Devices in Discord

2a. To check your input devices through the desktop/browser app, tap on the cogwheel icon [] in the lower-left corner of the app to access your User Settings.

Cogwheel icon on Discord desktop/browser

2b. Tap on the Voice & Video tab. Make sure the correct Input Device and Output Device are selected. If you’re having trouble with your microphone not working while using the Discord app on desktop/browser, you can also run a Mic Test.

Example of the Input and Outside Device settings under the Voice & Video tab

2c. On the Discord mobile app, tap on your avatar in the bottom-right corner. Then tap on the cogwheel in the top-right corner to access User Settings.

2d. While under User Settings, scroll down and tap on Voice under App Settings. Here you can check your Input settings to ensure the correct Input Mode is selected (Voice Activity or Push to Talk).

Where to find Voice settings on mobile

2e. On the mobile app, you can adjust the Output volume and see if enabling or disabled additional settings helps.

3. Make sure you’re not Muted or Deafened

Double-check to ensure you haven’t accidentally muted or deafened yourself. You can check this on desktop/browser by looking to the right-hand side of your avatar in the bottom-left corner of the app.

Example of what it looks like when you are muted and deafened in Discord on the desktop app/browser

4. Check for any Discord app updates

Ensure you're using the latest version of the app, whether on desktop or mobile, to maintain compatibility and access the latest features.

Voice Troubleshooting Additional Resources

If you’re still running into issues with voice, here are some additional resources that can assist you with further troubleshooting and other features you can learn more about.

Discord Video Troubleshooting

If you're experiencing issues with sharing your video or viewing someone else's on Discord, this guide will help you get started with some troubleshooting steps.

1. Check Video device settings

1a. If your video is not displaying for others, the first thing you want to check is that the correct camera device is selected. 

Where to locate your camera settings under Voice & Video tab

1b. If the correct device is selected, please double-check the following:

  • Ensure your camera is properly connected to your device and try another port.
  • If using an external webcam, try unplugging and reconnecting it.

Test the camera in another application to confirm it’s working.

2. Check for any updates

Ensure you're using the latest version of the app, whether on desktop or mobile, to maintain compatibility and access the latest features.

If you have software installed for your webcam, check to make sure it doesn’t have any outstanding updates as well.

Video Troubleshooting Additional Resources

If you’re still running into issues with Discord video, here are some additional resources that can not only assist you with further troubleshooting, but also allow you to learn more about additional features.

Discord Streaming & Screen Share Troubleshooting

If you’re running into any issues with screen sharing or streaming, here are some settings to check.

1. Check your Internet Connection

  • Ensure you have a stable internet connection to prevent lag or disconnections.
  • If possible, use a wired connection for better stability.

2. Restart Discord and Your Device & Check for Updates

  • Close and reopen Discord to refresh the app.
  • If the issue persists, restart your computer or mobile device.
  • Make sure you’re also running the latest version of the Discord app.

3. Disable Hardware Acceleration

If you have Hardware Acceleration on, and you find your stream is lagging, please try disabling this setting to see if it helps. 

3a. Tap on the cogwheel icon [] in the lower-left corner of the app to access your User Settings in the desktop/browser app.

Cogwheel icon on Discord desktop/browser

3b. Press on Voice & Video then tap on the Video tab. While here, scroll down until you see the Hardware Acceleration setting. If enabled, tap on the check mark to disable. 

Example of where the Hardware Acceleration setting is located under the Voice & Video tab

4. Grant Necessary Permissions

Make sure that your desktop device has all of the necessary permissions to be able to screen share in Discord.

Windows:

  • Run Discord as an administrator by right-clicking the Discord icon and selecting Run as administrator.
  • Check Settings > Privacy > Screen Recording to ensure Discord has permission to record the screen.

macOS:

  • Go to System Preferences > Security & Privacy > Privacy.
  • Under Screen Recording, ensure Discord is checked.

Streaming & Screen Share Additional Resources

Contact Us: If you’re still running into an issue with Voice, Video, or Streaming on Discord, you can reach out to Support team for further assistance: dis.gd/contact

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