If your direct message was unable to be sent, you will receive an error message from Clyde that states the following:

Your message could not be delivered. This is usually because you don't share a server with the recipient or the recipient is only accepting direct messages from friends.

Clyde’s message will look something like this:

There can be a few reasons why you are unable to send a direct message to someone.

Possible Reasons for This Error

If you are running into issues while sending your direct message, here are the possibilities you may be encountering:

• You don't share a server with the recipient.
• You've disabled direct messages on your shared server.
• You have not completed the required membership screening steps in your shared server.
• The recipient is only accepting direct messages from friends.
• You were blocked by the recipient.

If it seems you are running into a technical error when trying to send a DM, please reach out to our Support team. Otherwise, if your issue matches any of the possibilities above, the Support team will not be able to provide further assistance.