Need help about Discord appeals

cad

Yes yes, hello hello hey hi

So I've been using Discord since 2017, never had an issue with them until last week or so, which was when my account was disabled for literally being in a server that I was never warned about. So as a normal human would, I decided to apply.

Voila, sent the appeal to the T&S team, only to get a reply from them saying they won't reinstate my account, so I said "huh weird, must've been a bot", so I replied to the bot with the reasoning that I hadn't done anything wrong and that I've never received a warning prior. No response from them, so the next day I tried again, no response, waited a few more days and still no response.

The appeals I sent say that they've been "solved" in the Discord support website (this one), yet they do not seem solved to me as I've never gotten any comment from a bot/human other than the generic "we've received your ticket yade yade yada"

This infuriated me as literally I had done nothing wrong to even deserve this.

If anyone knows about what is unironically happening please let me know. I need to know if they blocked my email or if they are ignoring it on purpose. Thank you!!

p.s: If you guys could give me instructions on how to properly send an appeal to Discord other than crying or begging them for mercy please let me know

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Comments

3 comments

Date Votes
  • pepsiplayzz
    • Edited

    No response from them, so the next day I tried again

    Discord Support, like almost every service using Zendesk, has a spam-prevention measure which pushes tickets way way down to the bottom if you keep bumping/replying to them - you should have just been patient.

    only to get a reply from them saying they won't reinstate my account

    That's probably the final verdict and your account is gone, then. Unfortunately, Discord has a super super low appeal acceptance rate, even if the ban was false and unjust; that's just Discord.

    This is shown in the Transparency Report, which is really hurting Discord more than helping

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  • cad

    So Discord is basically just doing a spin the wheel where only one option is accepting an appeal while the rest is denying them, seems pretty scummish coming from a multi million company, where's all their "we give users a second chance" thing they promised us since the start go???

    As for the appeal, I was literally panicking 24/7, I unironically felt my heart sink when I saw the "your account has been disabled" on the login page. Although, yeah should've probably tried being patient about it.

    Thanks for the help though, I just really wish they had a feature where either a parent could appeal for the user or just have a better system in general

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  • Hakoo1416

    I just came here from my post after seeing your comment, what it seems to me that it's not even about being patient, they're lazy, I contacted them on Twitter, facebook,and even I posted on their subreddit and my post was taken down, they just don't want to do their jobs I'm sorry to say, it's such a shame for a really good platform to be backed by such a lazy company :(

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