This has to be the worst support

Timmpan
My account got taken and they started spending money. I submitted a ticket ang got no real help for 20 days. Seeing as the support would not respond I had to do chargebacks for the purchases. When I finally got my account back they disabled it and told me they would not reinstate because the chargebacks not giving me a way to solve it.
2

Comments

5 comments

Date Votes
  • sitrik

    It is the worst support service.
    They’re scammers at this point.

    2
  • sitrik

    Discord: “Due to our strict policy”

    —> Because of our stubbornness to admit and fix our flawed system.

    Hilarious that Discord insists on protecting user security through their “strict policies” yet issues like this occur daily now.

    And now they don’t even bother responding.

    2
  • White Imposter

    This iIt's a complete failure, they blocked my account for nothing, I wasn't active on the discord and disabled it for no reason 

    1
  • blackwolfwoof

    Welcome to discord my friend, where they care about user safety and you 💀💀

    1
  • Steve Rogers

    This was the exact thing that Im currently fighting with Discord about. The inability to recover accounts is paramount to criminal negligence. They are trying to have people put in requests to delete the account to prop up their new user numbers, to look good on paper to investors and sponsors; all while screwing over users.

    I had a shitty update from Discord not only force update but boot me out of every app and logged Discord was logged, even my back up authenticator with the token to save my codes, it reactivated a disabled 2FA which I personally disabled because its faulty and Discord is refusing to recover the account.

    I have Nitro receipts dating back to when they first started, the accounts creation email saved with the original link. Not once have support asked for verification of who I am. It took 4 weeks for a response only to get a scripted response telling me I have to create a new account and put in a request to have to old one deleted. I'm the admin and creator of 3 different Discord channels, yet deleting the account leaves those discord channels in the dust because no one else manages them even though each has an active community of over 500 members, this means they are now dead communities because of this.

    Discord will not help you, your best best is to hound them on social media and down vote and shit on their presence. All that negative media will force them to start acting as company image is everything today. Even go on to LinkedIn, message the Director of Discord and the staff, by-pass the automated scripts of the non helpful support and have them do something. 

    If Discord deletes your account without your consent then they are liable to legal action as well as a refund for all the Nitro Boosts you made. As you personally didn't ask them to do so. Only way to make a company like this act is to force their hand into the only option is to do the job they are supposed to. 

    Do not under any circumstance respond or seek a hacker to get back your account, you'll see people on social media post about it, speak to xyz for them to recover the account. This will put you in breach of the T&S of Discord and be grounds for them to ban you and delete the account. 

    There is a way around the 2FA that Discord uses, I know this for a fact. Discord is just negligent and has no actual real tech support, so if your best best like I suggested to message their Software Engineers through LinkedIn Directly and have them respond and look into it. If they have brains they will know the work around and help you, if they don't they are either lying about their skills and have no clue or just lazy.

    1

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