2FA Backup Option for Recover Discord Account
If we lost our 2FA backup codes we need way to recover account
My suggestion;
If you have phone verified account and "SMS Authentication" option disabled. We should have to use ability "SMS Authentication" if we lost 2FA. Currently we need active this option but if we didn't active Discord team don't help us. Why? It is our verified phone number.
Make default "SMS Authentication" enabled for all accounts. So we can get our accounts back. Currently all banks and so many big companies using "SMS Authentication". You can see gmail using "SMS Authentication" for 2FA backup. Why not Discord?
I hope Discord add this option, we will happy.
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Adding a phone account to discord is different from enabling 2FA, it can cause confusion for some people that login. Just enable it your self.
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How it can be confused? You have no option for recovering your account again. This way you have two option. 1.) 2FA backup codes, 2.) SMS Authentication option. Do you confusing when you login your gmail account? it gives you two option if you have 2FA enabled and phone verified.
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Hello, to my understanding Discord chooses not to interfere with the security of an account due to security purposes.
I am currently writing from a secondary account that I have to use since I was locked out of my primary discord account. I created a ticket and asked the discord support team for help, they offered no remedy to my problem and stated that it was my responsibility to secure my account and make sure I had the backup codes needed if my 2FA code generator was lost or unable to function.
Here are some suggestions that can be a solution for future users and can also help the company maintain a good relationship between the users and the application.
1) Use the 2 factor authentication to keep the account secure and keep the backup codes as an available option if in an unforeseen case of event the code generator ceases from functioning as intended (E.g. phone breaks, user gets new phone, phone was system reboot for personal reasons, etc.)
*Side note: When I initially set up my 2FA (2 Factor Authentication) for the Discord application I was never prompted to download the backup codes in case of a situation such as being locked out of an account. Discord also never told me of the importance as to why a user would need to download the backup codes and keep them secure for situations such as this. It is the responsibility of both the application dev team and the user to find solutions to complex problems such as this.
2) For future purposes I highly suggest the Discord application have a backup system in place to fix this minor issue in the event that a user is locked out of their account. Here are a few ideas that could work.- As suggested above a user can redeem the backup codes or unlock their account through the use of a third party such as SMS via cell phone number OR a message sent to the email registered to the account.
- Discord should promote the importance of saving the backup codes in the event that the code generator is unable to give the user the codes needed to complete the 2FA process and sign in.
- Discord should prompt the user to download the backup codes as a requirement when setting up and activating the 2 Factor Authentication.
- Discord should send a copy of the backup codes to the email on file of said account. It is vital to note that at this current time the only way in which a person can gain access to their account; if locked out and cannot use the code generator, is through the use of back up codes.
3) Discord will not change the functionality of its application unless users make it readily apparent that there is an issue in need of major attention. In order to make progress and reconnect with an old account you may have been locked out of please upvote this topic to produce momentum and have the development team create a solution today and for the years to come. Thank you for your time and support!!!
*Side note: A user should not have make the harsh decision of deleting an account because there is a flaw in the system mechanics. No one system or human is perfect, and many other applications offer solutions or work arounds in the event a user is locked out of their account. I have been a proud user of discord for over 5 years and the jokes, memories, and communities I have been engaged with have all been thank to this company. However my primary account is locked and there is no way to re-engage with my friends or servers that I have been a part of for so long. The only solution would be to login but still I am unable to do so. This is why I have created this post in hope to show the flaws and problems that can occur when using an application such as Discord as the one stop shop to connect with the world. The suggestions listed above are only suggestions to fix this issue moving forward. As for the current user percentage that is currently locked out of their account a new, one time only solution, will have to be devised to give old users a new chance at redemption and an opportunity to keep their accounts for as long as we may live. Please help, many blessings and much love, posted July 28th, 2020.If this makes sense, upvote one time!!!
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That’s what 2FA are for, it locks you out.
And even discord support 2FA unlock, there are more chances for hackers to crack ur account.
c:
f.f
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@fengfanyue if you have no idea please stop writing any comment, because you don't understand what we are talking!
That’s what 2FA are for, it locks you out.
SMS Authentication already another 2FA option. And this will help you get your account back.
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What we are talking?
- If you have phone verified account and "SMS Authentication" option disabled. We should have to use ability "SMS Authentication" if we lost 2FA.
What is problem?
- Discord currently not helping. Why? You already have phone verified? Just Why? You don't ask any phone number change, you asking enable "SMS Authentication" for get your account back.
If you lost your phone. You can get new SIM Card and old SIM Card will not work anymore. So why not help?
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Exactly. You won't know this until you're in our position
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+1 to this issue
At the very least, if I lose my password, Authy account, and backup codes, I would like the ability to reset my password and regain access to my account using SMS Authentication, especially since that feature can already be used to login to your account in the first place (if you remember your password), and password restore requires the user to have access to their matching email account.
It seems strange that SMS Authentication is a valid form of 2FA when logging in with your password, but not when resetting your password.
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This issue is also similar : https://support.discord.com/hc/en-us/community/posts/360052475513-Use-phone-number-mobile-QR-code-feature-or-profile-connections-to-verify-a-user-in-order-to-change-password-or-view-backup-codes
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there is no longer an option for SMS
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