Account disabled for trying to sign in from my AWS Workspace

After years invested in building communities, joining like-minded crowds and developing apps specifically for Discord, I made the heinous mistake of trying to sign in from my AWS Workspace instance. That triggered some sort of automatic security action that got my account blacklisted, along with my phone number.

Since Discord is a big part of my work, I tried to create a new account and basically rejoin my team, however, it seems that everything I touch gets blacklisted. I tried with other emails, but each newly created account gets disabled upon creation (maybe based on my IP). I got a new phone number, thinking that might let me in, but again, the resulting account got disabled and the new phone was also blacklisted.

Support is non-existent. I submitted both on regular #20582223 and dev support portal #20584877.

In the Terms of Service it says that they are entitled to suspend service with or without cause or notice, however this seems deeply unfair. Discord, at this point, is embedded in my livelihood. Is there really no recourse?

emi ♡

January 28, 2022 01:35

I'm having a similar issue. I've been using discord for 5 years, and building communities for the last 3 years with a focus on discord. I was suspended for spam and/or botting with no warning, neither of which I've done. I imagine something inocuous I did tripped their automatic filters. Looking around the forums, it seems a lot of users are having similar issues right now. People who've been using discord since its inception completely stonewalled with no recourse to recover the years of information stored on their accounts - there also seems to be no differentiation between people who supported the platform by purchasing nitro.

Overall it's a very frustrating feeling to work with. I hope we're able to get answers. From what I've read in the forums, disabled accounts will auto-delete in 14 days. Additionally, discord uses bots to detect anti-TOS behaviors (ironic), so it's really hard to get your case in front of an actual support agent. Really hope we are all able to see some sort of resolution.

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