Why is my Payment Showing As Failed?
Billing tab under User Settings on desktop/browser
There are several reasons that can cause a payment to fail. To figure out what’s going on, we recommend following the steps below:
1. Ensure that the billing address associated with the card being charged is current and matches the information filed with your bank. You can learn how to manage your billing information here.
2. Ensure your card details are entered correctly.
3. Ensure the card hasn’t expired.
4. Depending on the card, ensure there are sufficient funds in the account or that the credit limit hasn’t been exceeded.
5. It’s possible a pre-set spending limit on the card was reached. Double-check if a spending limit has been set.
Why is my Payment showing as Invalid Payment?
If you’re receiving an Invalid payment error message, it means there is an error with the payment method you are trying to use. Please review the information you provided and try again.