If your organization is claiming exemption from tax based on your tax-exempt status, resale purposes, or other qualifying reasons permitted by law, you'll need to submit proper documentation through our team.

What this article covers:

What are Tax Exemptions?

A tax exemption is a specific legal provision that releases certain goods, services, organizations, or individuals from paying the standard tax (i.e. sales tax, VAT, and similar taxes) that would normally apply to a purchase. For Discord users and businesses, this means they may be eligible to have certain taxes not charged to their Discord purchases. These exemptions vary by state, country and jurisdiction.

Required Documentation

Info: It is your responsibility to submit all required information for a tax exemption before making any qualifying purchases. Submitting a tax exemption request does not guarantee you will receive this exemption. Discord will review your documents and relevant tax authority records to determine whether an exemption should be applied.

To help you submit the correct documentation for your tax exemption request, review the section below that applies to your situation:

VAT Exemptions

If you're requesting a VAT exemption, you'll need to provide:

Your valid VAT ID number - this must be active and verifiable
Your country of registration
Complete invoice details including your registered business name and address

US Tax Exemptions

For organizations based in the United States, please provide:

Your sales tax exemption certificate with all required fields completed. Forms will vary by state, so please be sure to provide us with the form applicable to your state.
Your state code - this is required for proper processing
Complete invoice information matching your tax-exempt organization

Other Tax Exemptions

For all other types of tax exemptions, you'll need:

A valid Tax ID number from your local tax authority
Your country of registration
Complete invoice details that match your registration

Info: We verify the documentation for accuracy and validity. If necessary, we may contact the issuing state’s or country’s tax authority to confirm legitimacy.

How to Validate Tax Exemption

Info: Tax exemptions apply only from the date of approval onward—previous purchases cannot be adjusted. Once validated, the exemption automatically applies to all future purchases.

To help you get your tax exemption approved quickly, here's what we look for when reviewing your request:

Valid ID Check: We'll verify your VAT/Tax ID with the official tax authorities to ensure it's current and valid.
Regional Verification: Your tax exemption must be applicable in your specific country or region.
Matching Addresses: For your security, your payment method's billing address needs to match the country where your tax exemption is registered.
Documentation Review: We'll check that all your invoice details align with our verification records.
Final Review: Our Support team will carefully review your application to ensure everything is in order.

Info: Having all these items ready before submission can help speed up the approval process.

What Happens After Submission?

Once you submit your tax exemption request, our dedicated Support team will carefully review your application. Here's what you can expect:

If Your Request is Approved:

Our Support team will process your exemption within 5-7 business days
You'll receive a confirmation email with your exemption details
All future purchases will automatically be tax-exempt
We may periodically verify that your tax exemption is still valid
You can view your tax-exempt status in your account settings

If Your Request Needs Additional Information:

Our team will reach out via email with specific instructions
You'll have 30 days to provide the requested documentation
Your application will remain pending during this time

If Your Request is Not Approved:

You'll receive an email explaining why your request wasn't approved
Your purchases will continue to include applicable taxes

Contact Us: Our support team is always here to assist you with any questions about your tax exemption status.

Frequently Asked Questions

Q: How long does the tax exemption approval process take?

A: The standard processing time is 5-7 business days after submission of a complete application with all required documentation.

Q: Can I get a refund for taxes paid before my exemption was approved?

A: No, tax exemptions only apply to future purchases from the date of approval. Previous purchases cannot be adjusted retroactively.

Q: What happens if my tax ID or status changes?

A: You must notify our Support team immediately of any changes to your tax status or ID. This may require submitting a new application with updated documentation.

Q: Can I use my tax exemption for multiple Discord accounts?

A: Each tax exemption is tied to a specific account and billing address. Separate applications are required for different accounts or organizations.

Q: What if I need to update my business information?

A: Contact our support team with any changes to your business details. Some updates may require new documentation or re-verification of your tax-exempt status.

Q: How do I know if my organization qualifies for tax exemption?

A: Qualification depends on your organization's legal status and local tax regulations. We recommend consulting with your tax advisor or reviewing your local tax authority guidelines.

Q: Can I get a tax exemption for purchases I made through Apple and/or Google Play?

A: We cannot assist with tax exemption requests for purchases made through Apple or Google Play.