How to Report Unrecognized Discord Charges Using ‘Other’

Bubbles
  • Updated

If you see a Discord charge on your bank statement that you do not recognize and are unsure which category it falls under (or if none of the options seem to apply), you can select "Other" when submitting your support request.

Before you proceed, please refer to our Reporting Unauthorized Discord Transactions article for more information on how to accurately submit your Support request.

Important: Please contact our billing team before filing a dispute with your bank. Filing a dispute or refund request directly with your bank for any Discord transactions may result in account suspension pending further investigation.
For more information, please review our Chargeback FAQ.
What this article covers:

How to Report an Unrecognized Charge Using ‘Other’

When filling out the support form by choosing the “Other” category, please review the following:

If the charges are on your own Discord account:

First, review our Reporting Unauthorized Discord Transactions article to see if any situations match your case. If none apply, follow these steps: 

1. Use the "Other" form and select Yes when asked if the charges are on your Discord account. 

2. When asked if you're using the email linked to your Discord account to contact us:

  • Select Yes if you can still access that email address
  • Select No if you cannot access that email address
Important: If your Discord account was suspended and you would like to appeal the suspension, please also submit an appeal ticket through our Appeal form: https://dis.gd/report. 

3. If you're unsure which Discord account was charged, select "I am unsure the Discord account associated with the unauthorized charges." This helps us route your request to the appropriate support team.

Any refunds outside our standard refund policy may result in disabling your Discord account per our terms.

What to Include in Your Support Request

To help us resolve your case quickly, please provide:

  • Transaction date and amount
  • Payment method (credit card, PayPal, Cash App, Venmo, etc.)
  • Payment identifier (last 4 digits of credit card, PayPal invoice ID, $Cashtag, Venmo User ID, etc.)
  • Screenshots of the Discord charges on your bank statement
Any missing payment information may delay the resolution of your case.

Example of Submitting a Support Request

While we aim to resolve requests within 72 hours, some cases may take longer. To ensure the fastest possible response, please submit only one support ticket per issue—multiple tickets can delay our response time.
For more information, see these resources:

These resources cover unrecognized transactions, refund policies, and safe shopping practices on Discord.

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