Before you bust open your piggy bank to make the most unregrettable purchases ever, you might want to know what our billing system looks like, understand the payment methods we accept, and what they will look like on your end!
What does this article cover?
- Where do I manage all of my current Subscriptions?
- How does Billing for Subscriptions Work?
- What Payment Methods Work?
- What Discord Purchases will look like on your statement?
- Redeeming Codes
Where do I manage all of my Current Subscriptions?
To check on your current subscriptions, head into your User Settings (by clicking on the cog icon by your avatar on the bottom left corner of the browser and desktop client)!
Once you're in the User Settings, then click on the Subscription tab to see all the nitty gritty details on your current subscriptions!
In this Subscription tab, you'll be able to see:
- Your current Nitro/Nitro Classic subscription
- Your current Server Boost subscriptions
- Your billing information (including the renewal date and amount to be charged)
- Your payment method for your subscriptions
- Any Subscription Credit that you have been gifted
How does Billing for Subscriptions Work?
At Discord, we have subscriptions for both Nitro and Server Boosting! With these two different subscriptions, it can be confusing to juggle multiple subscriptions at one time, and we want to make the billing process simpler for you.
When you have multiple subscriptions, Discord will automatically unify all charges for all subscriptions (including Nitro and Server Boosting) into one charge/payment on one date.
That means that instead of paying for two different subscriptions on two different dates, you pay for both subscriptions on only one day!
... So what does unifying all charges look like in different scenarios?
I am buying my First Subscription!
When you're buying your first subscription, you'll see the full breakdown of your invoice before fully confirming your purchase! In this view, you'll also be able to see when your subscription will be renewed as well!
Note:
Whatever day you purchased your subscription on, you will be automatically charged one month/year later (depending on your billing cycle)!
In this example:
- I bought my first 2 Server Boosts Monthly subscriptions on July 19, 2019!
- Therefore, I will get automatically charged one month later on August 19, 2019!
I have a subscription and now I'm buying a subscription with the same billing cycle!
Because the billing system will automatically unify the charges so that the renewal date is the same, Discord will prorate the charge based off the original subscription date and adjust the price to reflect that time difference!
Instead of paying for two different subscriptions on two different billing dates, you pay for both subscriptions on only one day!
For this example below:
- Let's say I purchased 5 x Server Boosts Monthly on August 19, 2019! That means my plan will renew one month later on September 19, 2019!
- On the next day (August 20, 2019), I then decide I want to also purchase Nitro Monthly!
- Although you would normally pay $9.99 for Nitro monthly, there is a Nitro Adjustment of $0.34 to account for the proration of that one day difference!
- So for today's purchase of the Nitro Monthly Subscription, you would pay $9.65 per month due to the proration!
- If you plan on continuing your subscription, you'll pay a total of $27.45 (5 x Server Boosts $17.46 + Nitro Monthly $9.99) on September 19, 2019!
Note:
Because purchases on iOS are managed via the Apple App Store:
- If you currently have a Nitro/Nitro Classic subscription via Apple, we unfortunately do not support purchasing Server Boosts and you won't be able to purchase a Server Boost.
- For more information, check out this link here: https://support.apple.com/HT202039
I have a subscription, and now I'm buying a subscription with a different billing cycle!
Now things are getting a bit complicated! In this case, when you are purchasing another subscription of a different billing cycle, you may be shocked to see a suddenly larger number in the subscription total than you expected. 😱😱😱😱😱
The reason why the subscription total will seem larger than expected is because Discord unifies all payment charges into one total charge and will automatically change the previous subscription’s billing cycle to the new subscription’s billing cycle!
In this new example:
- Let's say that I have purchased 5 x Server Boosts Monthly on August 19, 2019! However, I decide I want to also buy Nitro Yearly!
- So instead of paying for 5 x Server Boosts Monthly subscription each month and then a Nitro Yearly subscription each year, I now have a 5 x Server Boosts Yearly and a Nitro Yearly charge for the entire year on October 22, 2020.
The previously bought Server Boosts Monthly would change into a Yearly subscription in order to simplify all subscription charges to one payment date!
Why am I seeing these Adjustments?
Occasionally, when you're making another additional purchase to your current base subscription, you may see Adjustments within the payment review!
Adjustments can include:
- If you're changing your billing plan from monthly to yearly
- If your payment is being prorated (depending on the date you buy your newest subscription)
- If you are getting a discount for being a Nitro/Nitro Classic subscriber
Server Boost Adjustment:
Nitro Adjustment:
What Payment Methods Work
Hold on to your piggy bank for now, to make a purchase or subscribe to Discord Nitro/Server Boosting you’re going to need a valid Credit/Debit card or PayPal account linked to your account!
To add a payment method to your account you just need to head into your User Settings > Billing Tab > Add Payment Method!
Once you get here, you can add your payment method of choice for purchases!
Note: Paying from PayPal balance directly is only supported if a valid Credit/Debit or bank account is also linked to your PayPal account!
Switching Payment Methods
- For Subscription Purchases (Nitro/Nitro Classic and Server Boosting)
If you have some issues with your payment method and would like to change your default payment method for subscription purchases, you will need to navigate to your User Settings > Subscription tab to add or edit your desired payment and select Make this my default payment method. This will lead to any purchases to be charged directly to this new payment method.
Failed Payments
You were so close, you input your information and clicked buy but were stopped by some unforeseen power. If this is the case for you be sure to send our team a message at dis.gd/billing so we can look into this for you!
What Discord Purchases will look like on your statement
The deed has been done and you completed your purchase, now if you were at all curious how it’ll look like on your bank statements end, it should look like the below!
Here is what you will see if you made a purchase with a Credit/Debit card directly:
Here is what you will see if you made a purchase via PayPal:
Redeem Codes
Got your hands on a fancy code? Find your way to the Redeem Codes section located in User Settings > Billing to obtain your game via redeem code. Here is where you’ll be prompted to enter in a 19 character long code.
*fireworks* Now simply navigate back to your Library to start the install!
Note: All purchases made within Discord will be labeled DISCORD*ItemName within credit/debit card statements depending on how your bank renders this and PAYPAL* DISCORD if completed through PayPal. If you would like a refund for any purchases, check out our refund policy here.