Submit a request

What can we help you with?

Your email address

Type of Billing Issue?

Is the email address you provided associated with your Discord account?(optional)

Do you still have access to this email address?(optional)

Do you still have access to the email address of your Discord account?(optional)

If you have access to the email address connected to your Discord account, please double check that you are submitting your refund request from that email address.

Type of Issue(optional)

Please fully review our billing issue options and make sure you are using the correct category. The more accurately you submit your ticket, the faster we can process your request.

The unauthorized charge(s) are on my Discord account. (optional)

I am writing in from the email address associated with my Discord account(optional)

Are you able to submit a ticket from the email address associated with your Discord account?(optional)

Is the email provided associated with your family member’s Discord account?(optional)

Do you have access to the email associated with your family member’s Discord account?(optional)

Purchase Method(optional)

Purchase Method

Type of Transaction(optional)

Type of payment method i.e Visa, Mastercard, Paysafecard, Venmo, etc.(optional)

PayPal Invoice ID(optional)

Merchant ID Number(optional)

Cash App Cash Tag or Venmo Username(optional)

Usernames are case sensitive. Please make sure you submit your username exactly as it is displayed on Cash App or Venmo.

Date of purchase(s)(optional)

Is the email address provided associated with the charge(s)?(optional)

Amount of individual charge(s)(optional)

If you are writing in about charges on a family member's account, we encourage you to contact us from the email address associated with their Discord account.(optional)

I am not able to write in from the family member's account and will provide the following information:

I understand that accounts associated with unauthorized transactions are subject to deletion per our Terms of Service (https://dis.gd/tos)(optional)

How did you receive this subscription?(optional)

Where did you make your purchase?(optional)

Where did you make your purchase?

*Note: If your subscription is via the Apple App Store or Google Play Store, then you will have to cancel the subscription on your mobile device.

Where did you make your purchase?(optional)

What kind of issue are you experiencing with your subscription? (optional)

Which subscription are you referring to?(optional)

How can we help you with your purchase?(optional)

Your Google Play Store account's email address that is associated with this purchase:(optional)

How can we help you with your purchase?(optional)

Please specify.(optional)

Which payment did you use?(optional)

Which purchase did you not receive?(optional)

What are you trying to purchase?(optional)

I want to remove my payment method(optional)

Type of Transaction(optional)

Last four digits of your Credit/Debit card(optional)

Billing zip or postal code(optional)

Your PayPal account's email address that is associated with the charge(s)(optional)

If your PayPal account is associated with a different email, submit a new ticket from the email address associated with your PayPal account.

What subscription do you want to cancel?

To cancel your subscription in-app, please review the following article: https://support.discord.com/hc/articles/19580873036695

Why do you want to cancel your subscription?(optional)

What do you want a refund for?(optional)

Payment ID(s)(optional)

You can find the Payment ID on the emailed receipt associated with your purchase or in your User Settings > Billing > Transaction History.

Why do you want a refund?(optional)

GPA Order Number(s):(optional)

Please check this link on how to get your GPA number: https://support.google.com/store/answer/6160235

Please describe your issue below.(optional)

Please provide screenshots of the purchase/receipt and any additional details regarding the purchase you didn't receive.

Please describe your issue below.(optional)

Please provide any additional details regarding the gift purchase(s). You can read more about how gifts and subscription credit work here: https://support.discord.com/hc/articles/1500001829622 and https://support.discord.com/hc/articles/360020877112

Please describe your issue below.(optional)

Please provide a full screenshot of any payment error messages you're receiving and any additional details regarding the purchase you're trying to make.

Please describe your issue below.(optional)

Please provide a full screenshot of any payment error messages you're receiving and any additional details regarding the issue you're experiencing. Please also check out this Help Center Article: https://support.discord.com/hc/articles/360017693772-Payments-and-Billing-FAQ

Please attach a screenshot or photo of this transaction(s) on the bank/payment statement associated with the payment source(optional)

Please ensure the screenshot displays the amount and date of transaction along with the statement descriptor.

Please attach a screenshot or photo of this transaction(s) on the bank/credit statement associated with the payment method(optional)

Please ensure the screenshot displays the amount and date of transaction along with the statement descriptor.

Please provide a screenshot of your PayPal statement which includes the Invoice ID of the transaction(s). (optional)

Please ensure the screenshot displays the amount and date of transaction along with the statement descriptor.

Please describe your issue below.(optional)

If you currently have an active subscription tied to this payment method, then you will first need to change your subscription payment option to a different payment method or cancel your subscription before removing it. Please also check out this Help Center Article: https://support.discord.com/hc/articles/360017693772

Please provide any additional information about this purchase.(optional)

Please also check out our Refund Policy for further information on refunds: https://support.discord.com/hc/articles/360012668071

Please describe your issue below.(optional)

Please provide a full screenshot of any payment error messages you're receiving and any additional details regarding the purchase you're trying to make.

Please describe your issue below.(optional)

Please provide any additional details regarding the gift purchase(s). You can read more about how gifts and subscription credit work here: https://support.discord.com/hc/articles/1500001829622 and https://support.discord.com/hc/articles/360020877112

Please describe your issue below.(optional)

Reminder: If your subscription is through the Google Play Store, then you will have to cancel it on your mobile device. You can learn more here: https://support.discord.com/hc/articles/360055386693

Please provide any details and helpful screenshot/video of your missing perks.(optional)

Please provide any details and helpful screenshot/video of your missing subscription. (optional)

Please provide any details and helpful screenshots/videos of the issue you're experiencing with your subscription.(optional)

This form is for a cancellation request only. If you'd like a refund, please change your selection in the "Type of Billing Issue" menu. Otherwise, you can check this box to continue with your cancellation request.

*Reminder: When you cancel your subscription, it will expire at the end of your billing period.

Please describe your issue below.(optional)

Please review our Help Center article for more information: https://support.discord.com/hc/en-us/articles/360017693772-Payments-and-Billing-FAQ

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