Submit a request

If you have access to the email address connected to your Discord account, please double check that you are submitting your refund request from that email address.

Please fully review our billing issue options and make sure you are using the correct category. The more accurately you submit your ticket, the faster we can process your request.

Please provide a screenshot of this transaction(s), including the Transaction ID or Invoice ID, on your PayPal account.

I am not able to write in from the family member's account and will provide the following information:

If your PayPal account is associated with a different email, submit a new ticket from the email address associated with your PayPal account.

You can find the Payment ID on the emailed receipt associated with your purchase or in your User Settings > Billing > Transaction History.

Please check this link on how to get your GPA number: https://support.google.com/store/answer/6160235

Please provide screenshots of the purchase/receipt and any additional details regarding the purchase you didn't receive.

Please provide any additional details regarding the gift purchase(s). You can read more about how gifts and subscription credit work here: https://support.discord.com/hc/articles/1500001829622 and https://support.discord.com/hc/articles/360020877112

Please provide a full screenshot of any payment error messages you're receiving and any additional details regarding the purchase you're trying to make.

Please provide a full screenshot of any payment error messages you're receiving and any additional details regarding the issue you're experiencing. Please also check out this Help Center Article: https://support.discord.com/hc/articles/360017693772-Payments-and-Billing-FAQ

Please ensure the screenshot displays the amount and date of transaction along with the statement descriptor.

If you currently have an active subscription tied to this payment method, then you will first need to change your subscription payment option to a different payment method or cancel your subscription before removing it. Please also check out this Help Center Article: https://support.discord.com/hc/articles/360017693772

Please also check out our Refund Policy for further information on refunds: https://support.discord.com/hc/articles/360012668071

Please provide a full screenshot of any payment error messages you're receiving and any additional details regarding the purchase you're trying to make.

Please provide any additional details regarding the gift purchase(s). You can read more about how gifts and subscription credit work here: https://support.discord.com/hc/articles/1500001829622 and https://support.discord.com/hc/articles/360020877112

Reminder: If your subscription is through the Google Play Store, then you will have to cancel it on your mobile device. You can learn more here: https://support.discord.com/hc/articles/360055386693

Reminder: When you cancel your subscription, it will expire at the end of your billing period. To cancel your subscription in-app please review the following articles: Nitro, Nitro Classic, & Nitro Basic (https://support.discord.com/hc/articles/115000435108), Server Boosting FAQ (https://support.discord.com/hc/articles/360028038352), Server Subscriptions FAQ (https://support.discord.com/hc/articles/4415163187607), and Premium App Subscriptions FAQ (https://support.discord.com/hc/articles/9359445233303). Note: If your subscription is via the Apple App Store or Google Play Store, then you will have to cancel them on your mobile device.

Please review our Help Center article for more information: https://support.discord.com/hc/en-us/articles/360017693772-Payments-and-Billing-FAQ

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