How to Request a Refund for a Subscription Renewal on a Discord Account You Can’t Access

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If you need assistance because you’re being charged for a Discord subscription but can’t access your account to cancel it, you’re in the right place. This commonly happens when you've either: 

  • Lost access to the email address associated with the Discord account, or
  • Forgotten the email address used for the Discord account

We'll walk you through the steps to regain control of your subscription and stop unwanted charges, even without direct account access.

Important: Please contact our billing team before filing a dispute with your bank. Filing a dispute or refund request directly with your bank for any Discord transactions may result in account suspension pending further investigation. 
For more information, please review our Chargeback FAQ.

What this article covers:

What To Check First

Before submitting a support request, take a moment to review your recent transactions and purchases. Follow these steps to identify the Discord charges to ensure we provide the right assistance:

  • Look for "DISCORD*" or "PAYPAL DISCORD" on your bank statement—these are the official Discord payment descriptors.
  • For any unrecognized purchases made on Discord using your iOS device, you will need to request a refund for those purchases directly from the iOS App Store.
  • For any unrecognized purchases made on Discord using Google Play, you will also need to request a refund directly from the Google Play Store.

How to Submit a Refund Request for a Subscription Renewal on a Discord Account You Can’t Access

Submitting your request with accurate information will help us route your request to the appropriate support team and resolve your issue faster.

1. In the support form, select "I want a refund for a subscription purchase” under Type of Billing Issue.
2. Under "Do you still have access to this email address?":

  • Select “Yes” if you still have access to the email address associated with the Discord account.
  • Select “No” if you do not have access to the email address associated with the Discord account.
Any refunds outside our standard refund policy may result in disabling your Discord account per our terms.

What to Include in Your Support Request

To help us resolve your case quickly, please provide:

  • Transaction date and amount
  • Purchase method (iOS App Store, Google Play Store, Other)
  • Payment method (credit card, PayPal, Cash App, Venmo, etc.)
  • Payment identifier (e.g., last 4 digits of credit card, PayPal invoice ID, $Cashtag, or Venmo User ID, etc.)
  • Screenshots of the Discord charges on your bank statement or PayPal statement

Please ensure the screenshot or photo displays the amount, date of transaction, and the merchant descriptor showing as DISCORD* or PAYPAL DISCORD on your bank statement.

For security and privacy reasons, unless you are writing in from the Discord account associated with the unrecognized charges, we do not accept Discord receipts as proof of payment. This screenshot must be directly from the payment source.

Any missing payment information may delay the resolution of your case.

Example of Submitting a Support Request

While we aim to resolve requests within 72 hours, some cases may take longer. To ensure the fastest possible response, please submit only one support ticket per issue—multiple tickets can delay our response time.

For more information, see these resources:

These resources cover unrecognized transactions, refund policies, and safe shopping practices on Discord.

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