What this article covers:
iOS Purchases on Discord
When making most purchases on Discord via iOS, there are a few important considerations to keep in mind.
Most Discord subscriptions bought through iOS (such as a Nitro, Nitro gifting, or Server Boost) or the Apple App Store are linked to your Apple ID. This is similar to how purchases work with the Google Play Store. Here's what you need to know:
- The Discord account used for the first-time purchase of a subscription will link to the Apple ID used for the purchase.
- Future iOS subscriptions will automatically apply to that same Discord account.
- You cannot purchase or manage multiple subscriptions for two different Discord accounts through iOS.
If you want to purchase a Discord subscription on iOS for a different account than the one linked to your Apple account, there are a few options:
- Try using a different device or Discord platform, such as the desktop app, to purchase the subscription on the secondary Discord account.
- If you're not using your original Discord account, you can cancel the subscription tied to it and delete the account. Once both steps are complete, you will be able to use your Apple ID on the new account. Please note: the account deletion process will take up to 15 days to complete. '
Frequently Asked Questions
Q: How do I know if my subscription is managed through Apple?
A: To check if Apple manages your Discord subscription on your iOS device, follow the steps on Apple's official website: https://support.apple.com/guide/iphone/view-or-cancel-subscriptions-iph4e3e7324f/ios.
To review your subscription on Discord, head into to your User Settings in the desktop/browser Discord app by selecting the cogwheel icon [] in the bottom-right corner of the app. Once there, navigate to Subscriptions where you will find you are able to review your subscription details.
Example of Apple managed subscription within Discord
Q: What should I do if my Discord purchase made via iOS is marked as Past Due?
A: If your Discord purchase made via iOS is marked as Past Due, try these steps:
- Verify that the billing address for the charged card is up-to-date and matches your bank's information.
- Double-check that your card details are entered correctly.
- Make sure the card hasn't expired.
- Ensure there are sufficient funds in the account or that you haven't exceeded the credit limit.
- Check if you've reached a pre-set spending limit on the card.
If you're still having trouble processing your subscription renewal after trying these steps, contact Apple's Support team. Visit the Apple Support page and log in with the Apple ID you used for the purchase.
Q: I purchased a subscription (Nitro, Server Boosts, etc.) on my Apple device and would like a refund. What should I do?
A: We are unable to process refunds for Discord purchases through iOS, including Nitro, Nitro Classic, Nitro Basic, gift subscriptions, and premium apps. For further assistance, please contact Apple Support by visiting https://reportaproblem.apple.com and logging in with the Apple ID used to make your purchase(s). For more information about both refund policies, please see Discord’s refund policy, and Apple’s refund policy.
Q: I made a Server Subscription purchase via iOS and would like a refund. What should I do?
A: Discord’s support team can help refund a Server Subscription purchase if the request was made within 5 days from your initial purchase date. Additionally, Server Subscription refunds are a one-time only exception. To submit a refund request, head over to dis.gd/support to submit a ticket.
Q: My friend gave me a gift credit, but I have an active subscription managed through iOS. What should I do?
A: Please be aware that gift credits cannot be redeemed on mobile devices.
To use the gift credit, you will need to cancel your current subscription through your Apple device. Note that subscriptions do not end immediately; they will terminate at the end of the current billing period. Once your subscription has ended, you can redeem your gift credit by subscribing to a matching subscription using the web or desktop client.
Q: I purchased a Nitro subscription and it's not appearing or working. What should I do?
A: If you purchased a subscription directly from the Apple App Store via your Apple device, the purchase should appear under the Discord account associated with your Apple ID. Check the User Settings > Billing tab within the Discord account you originally made purchases on.
Q: I purchased Nitro Basic and now I want to upgrade to Nitro or add additional Server Boosts to my Server Boost subscription purchased through the Apple App Store. How can I do this?
A: To upgrade your subscription from Nitro Basic to Nitro, you'll need to manage it through your Apple device. Follow these steps:
1. Open your Settings.
2. Select Apple ID.
3. Go to Subscriptions.
4. Tap on the active subscription.
5. Select “See all Plan Types” and select the subscription you wish to have.
If you encounter any issues with your subscription or the upgrade process, please contact Apple Support for further assistance.
Q: I’m trying to make a Discord purchase through my Apple device and it’s not working. What should I do?
A: If you're experiencing issues while attempting to make a Discord purchase on your Apple device, we recommend trying to complete the purchase on the Desktop or Web client instead. If using a different device is not an option, the problem might be related to the Apple App Store. In this case, please contact Apple Support for further assistance.