How to Report Unrecognized Charges From an Unknown Discord Account

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If you come across unrecognized charges from Discord on your bank statement but don’t see the associated charges on your own Discord account(s), we’re here to help.

Before you proceed, please refer to our Reporting Unauthorized Discord Transactions article for more information on how to accurately submit your Support request.

Important: Please contact our billing team before filing a dispute with your bank. Filing a dispute or refund request directly with your bank for any Discord transactions may result in account suspension pending further investigation. 
For more information, please review our Chargeback FAQ.

What this article covers:

What To Check First

Before submitting a support request, take a moment to review your recent transactions and purchases. Follow these steps to identify the Discord charges to ensure we provide the right assistance:

  • Look for "DISCORD*" or "PAYPAL DISCORD" on your bank statement—these are the official Discord payment descriptors.
  • For any unrecognized purchases made on Discord using your iOS device, you will need to request a refund for those purchases directly from the iOS App Store.
  • For any unrecognized purchases made on Discord using Google Play, you will also need to request a refund directly from the Google Play Store.

How to Submit a Support Request for Unrecognized Charges on an Unknown Discord Account

If you're not sure which Discord account was charged using your payment method: 

1. In the support form, select “I have a question/issue regarding an unauthorized transaction” under “Type of Billing Issue”. 

2. Select “I am unsure of the Discord account associated with the unauthorized charges” under “Type of Issue”.

This will help us direct your request to the appropriate support team for further assistance. 

Any refunds outside our standard refund policy may result in disabling your Discord account per our terms.

What to Include in Your Support Request

To help us resolve your case quickly, please provide:

  • Transaction date and amount
  • Purchase method (iOS App Store, Google Play Store, Other)
  • Payment method (credit card, PayPal, Cash App, Venmo, etc.)
  • Payment identifier (e.g., last 4 digits of credit card, PayPal invoice ID, $Cashtag, or Venmo User ID, etc.)
  • Screenshots of the Discord charges on your bank statement or PayPal statement

Please ensure the screenshot or photo displays the amount, date of transaction, and the merchant descriptor showing as DISCORD* or PAYPAL DISCORD on your bank statement.

For security and privacy reasons, unless you are writing in from the Discord account associated with the unrecognized charges, we do not accept Discord receipts as proof of payment. This screenshot must be directly from the payment source.

Any missing payment information may delay the resolution of your case.

Example of Submitting a Support Request

While we aim to resolve requests within 72 hours, some cases may take longer. To ensure the fastest possible response, please submit only one support ticket per issue—multiple tickets can delay our response time.

For more information, see these resources:

These resources cover unrecognized transactions, refund policies, and safe shopping practices on Discord.

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