Discord is a chat platform designed for online communities and gamers. We have a subscription-based service called Discord Nitro to get perks in your profile or gift this subscription to your friends.
If you do not use Discord but notice unrecognized Discord charges on your bank statement, we’re here to help.
Before you proceed, please refer to our Reporting Unauthorized Discord Transactions article for more information on how to accurately submit your Support request.
For more information, please review our Chargeback FAQ.
What this article covers:
What To Check First
Before submitting a support request, take a moment to review your recent transactions and purchases. Follow these steps to identify the Discord charges to ensure we provide the right assistance:
- Look for "DISCORD*" or "PAYPAL DISCORD" on your bank statement—these are the official Discord payment descriptors.
- For any unrecognized purchases made on Discord using your iOS device, you will need to request a refund for those purchases directly from the iOS App Store.
- For any unrecognized purchases made on Discord using Google Play, you will also need to request a refund directly from the Google Play Store.
What to Do If You Notice an Unrecognized Charge from Discord
1. Check with family members or friends if they might have made the charge(s).
2. Verify that you do not have an old or unused Discord account where the charge might have occurred.
If None of These Apply:
1. In the support form, select “I have a question/issue regarding an unauthorized transaction” under “Type of Billing Issue”.
2. Select “I do not have a Discord Account” under “Type of Issue”.
This will help us direct your request to the appropriate support team for further assistance.
What to Include in Your Support Request
To help us resolve your case quickly, please provide:
- Transaction date and amount
- Purchase method (iOS App Store, Google Play Store, Other)
- Payment method (credit card, PayPal, Cash App, Venmo, etc.)
- Payment identifier (e.g., last 4 digits of credit card, PayPal invoice ID, $Cashtag, or Venmo User ID, etc.)
- Screenshots of the Discord charges on your bank statement or PayPal statement
Please ensure the screenshot or photo displays the amount, date of transaction, and the merchant descriptor showing as DISCORD* or PAYPAL DISCORD on your bank statement.
For security and privacy reasons, unless you are writing in from the Discord account associated with the unrecognized charges, we do not accept Discord receipts as proof of payment. This screenshot must be directly from the payment source.
Any missing payment information may delay the resolution of your case.
Example of Submitting a Support Request
For more information, see these resources:
- Reporting Unauthorized Discord Transactions
- Discord’s Refund Policy
- Safe Ways to Shop on Discord
- Chargebacks FAQ
These resources cover unrecognized transactions, refund policies, and safe shopping practices on Discord.