How to Report Unrecognized Discord Charges If You’re Not a Discord User

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Discord is a chat platform designed for online communities and gamers. We have a subscription-based service called Discord Nitro to get perks in your profile or gift this subscription to your friends.

If you do not use Discord but notice unrecognized Discord charges on your bank statement, we’re here to help.

Before you proceed, please refer to our Reporting Unauthorized Discord Transactions article for more information on how to accurately submit your Support request.

Important: Please contact our billing team before filing a dispute with your bank. Filing a dispute or refund request directly with your bank for any Discord transactions may result in account suspension pending further investigation. 
For more information, please review our Chargeback FAQ.

What this article covers:

What To Check First

Before submitting a support request, take a moment to review your recent transactions and purchases. Follow these steps to identify the Discord charges to ensure we provide the right assistance:

  • Look for "DISCORD*" or "PAYPAL DISCORD" on your bank statement—these are the official Discord payment descriptors.
  • For any unrecognized purchases made on Discord using your iOS device, you will need to request a refund for those purchases directly from the iOS App Store.
  • For any unrecognized purchases made on Discord using Google Play, you will also need to request a refund directly from the Google Play Store.

What to Do If You Notice an Unrecognized Charge from Discord

1. Check with family members or friends if they might have made the charge(s).

2. Verify that you do not have an old or unused Discord account where the charge might have occurred.

If None of These Apply: 

1. In the support form, select “I have a question/issue regarding an unauthorized transaction” under “Type of Billing Issue”. 

2. Select “I do not have a Discord Account”  under “Type of Issue”. 

This will help us direct your request to the appropriate support team for further assistance.

Any refunds outside our standard refund policy may result in disabling your Discord account per our terms.

What to Include in Your Support Request

To help us resolve your case quickly, please provide:

  • Transaction date and amount
  • Purchase method (iOS App Store, Google Play Store, Other)
  • Payment method (credit card, PayPal, Cash App, Venmo, etc.)
  • Payment identifier (e.g., last 4 digits of credit card, PayPal invoice ID, $Cashtag, or Venmo User ID, etc.)
  • Screenshots of the Discord charges on your bank statement or PayPal statement

Please ensure the screenshot or photo displays the amount, date of transaction, and the merchant descriptor showing as DISCORD* or PAYPAL DISCORD on your bank statement.

For security and privacy reasons, unless you are writing in from the Discord account associated with the unrecognized charges, we do not accept Discord receipts as proof of payment. This screenshot must be directly from the payment source.

Any missing payment information may delay the resolution of your case.

Example of Submitting a Support Request

While we aim to resolve requests within 72 hours, some cases may take longer. To ensure the fastest possible response, please submit only one support ticket per issue—multiple tickets can delay our response time.

For more information, see these resources:

These resources cover unrecognized transactions, refund policies, and safe shopping practices on Discord.

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